Edward Gordon

Scrum Master, Technical Program Manager, and Product Owner

Passionate Scrum Master with extensive experience in leading cross-functional teams, facilitating community building for job innovators, and taking ideations from concept to market and beyond. Expertise in advocating for teams, promptly removing barriers, and ensuring efficient project delivery. Recognized for emphasizing the holistic view of product development with a primary focus on customer needs and satisfaction.

Currently located in San Francisco, CA. Open to travel, remote, and hybrid

510-295-8529

edwardgordon.scrum@gmail.com

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Experience

EXPERIENCE

Apr 2022 - Mar 2024

Program Manager

Drove cross-functional initiatives at Meta Reality Labs with privacy, legal, and engineering teams, reducing data vulnerabilities, and enhancing biometric data security through improved vendor screening processes and internal tool innovation.

Sep 2019 – Apr 2022

Support Lead

Spearheaded service management platform support and development for Google, overseeing 200k+ users and managing HIPAA-compliant channels. Simplified version control processes and reduced critical issue resolution times through data analysis and custom tool creation.

Jun 2017 - Jun 2019

Tier 3 Customer Support

Provided white-glove support at Instacart, Credit Karma, and Fitbit. Raised customer support standards as interim lead, pioneering GDPR processes and software security. Managed a team of 20, trusted subject matter expert for vetting mobile releases, and addressed critical account and privacy concerns to bolster customer trust and safety.

Jan 2016 - Sep 2016

Product Manager

Led product operations, initiating and leading the development of a new retail product line that created a new market, spiked sales, improved vendor relations, and automated processes for operational efficiency.

COMMUNITY DEVELOPMENT

April 2018 - Present

Chairperson and Director of Programs

Grew a non-profit Agile and Scrum training program, expanding class size significantly, and fostering global engagement. Introduced an employment program and facilitated the organization's volunteer growth.

Results

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RESULTS

Developed and adapted Agile and Scrum training programs and curricula to increase remote class attendance by 20x by optimizing development.

Developed automation tools and streamlined team training, reducing quote times from 30 minutes to under 5. Directly led to an immediate $100k revenue increase, showcasing operational efficiency and customer service improvement.

Piloted Butcher’s Bone Broth's soft launch, boosting sales by 600% in two months and expanding to 100+ stores across three states within six months, demonstrating effective market penetration.

Expertise